TaiGor No More
I just came back from Bangkok 2 days ago. I am not going to write about how my trip was because I doubt anyone would be interested.
I went on 9th Dec. Despite all the rumours, protests, negative news reports on TV, Bangkok is surprisingly peaceful, and normal, relaxed. To the people there, life goes on. What affected most should be their tourism industry.
By the way, why I went there? I should say, I have no choice. Tickets had been booked 3 months back during the TaiGor Airway promotion, kind of cheap compared to premium airlines. Yes, I am being cheapo to choose TaiGor Airway, because this was my 1st time with them and I did not know the service is so cheapo until things happened.
Honestly, the protests in Bangkok was never my concern, until they went on to take over their international airport, and hundreds of thousands of tourists were stuck. During that few days, flights were cancelled. I started to worry. My concern was not about safety, but trip delay, being stuck there like many of the others. So girlfriend and I started to call the VERY HOT HOTLINE of TaiGor Airway. We wanted to hear the voice of their very helpful customer service officers. We wanted to check if we could delay or trip, or cancel or trip and get full refund. For more than 3 days, we tried in the morning, in the early afternoon, late afternoon, in the evening. We tried as early as 9am when they start operation, until 9pm when they close operation. Amazingly, we were totally not able to talk to any real human on the line. We either got “line busy” response, or our calls would ring until being auto rejected, and we were even being hold for more than 1 and a half hours, just no one bother to answer our call.
Are they being too budget with their call centre operation, though they are budget airline?
From the day the airport was closed, until the day it was open for commercial flight again, we speak to no one from TaiGor. What’s best is there are no other form of communications to reach them, other than their HOTLINE, or fax. No emails available, nothing. I only received an email, after the airport was open again, telling me that my flights were AS SCHEDULED, and stating that only those passengers of cancelled flights can change the date, destination for free or request for full refund. But, what about people like me whose flights were not affected YET but was concerned about the situation in Bangkok, who may choose to delay the trip or change destination? There was no information, no way to check as well. I am surprised that, being a subsidiary company of the top airlines in the world, TaiGor is so insensitive regarding this issue.
We finally decided to carry on with our trip, after we personally went down to Budget Terminal, TaiGor Airways service counter, talked to the REAL HUMAN there. Thanks to the Malay lady who checked and told us that we had to top up close to SGD200 to change our date to our desired period. No point changing it, in our point of view.
TaiGor again? Sorry, no more. Air Asia or JetStar anytime for me.
this was your 2nd trip to BKK?
I got bad experience with AA (flight delay). cheap airline is like that; Good, Cheap & Fast, you can only pick 2.
I guess, you are probably right…